Red Hat CEO: Software vendor model is broken
Found on Networkworld on Wednesday, 20 October 2010
It is too expensive, doesn't address user needs and, worst of all, it leaves chief information officers holding all the risk of implementing new systems.
"Vendors have to guess at what [customers] want, and there is a mismatch of what customers want and what they get. Creating feature wars is not what the customer is looking for."
Customers want a solution that does what they need; nothing more, but also nothing less. Whether the software can also walk your dog doesn't matter and is basically just a waste of development time.