Confused Comcast rep thinks Steam download is a virus or “too heavy”
Found on Ars Technica on Monday, 25 August 2014
The customer assured the rep that his antivirus had not spotted anything and that his Wi-Fi network is secured. That's when the rep replied that "it's probably a virus" or "too heavy," apparently saying the download was taking up too much space.
In this case, the rep may have been working from an offshore call center and seemed to lack basic knowledge about the kinds of applications customers use with Comcast service.
That's the fun calls you have when contacting support. Management seems to think that it is a great idea to outsource it to a cheap place, leaving it to the customer to explain a problem to someone who barely speaks the same language.