Vodafone to bring 2,100 customer service jobs in-house

At the end of last year, Vodafone was fined a record £4.6m for failing customers for mis-selling to customers, inaccurate billing and poor complaints handling.

Vodafone UK chief executive Nick Jeffery said: "These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment.