8,500 Verizon customers disconnected because of “substantial” data use
Found on Ars Technica on Saturday, 16 September 2017
"These customers live outside of areas where Verizon operates our own network," Verizon said. "Many of the affected consumer lines use a substantial amount of data while roaming on other providers’ networks and the roaming costs generated by these lines exceed what these consumers pay us each month."
One customer, who contacted Ars this week about being disconnected, said her family never used more than 50GB of data across four lines despite having an "unlimited" data plan.
"The only good news? Verizon wants to disconnect customers so badly, they are willing to forgive the remaining owed balances for any devices financed through Verizon."
That brings up the question how the product was advertised: if a limit was mentioned in the contract, Verizon could simply enforce it by throttling accounts once they get close to it. If it was called "unlimited", then it clearly was false advertising.