TSB online banking chaos continues despite apology
Found on BBC News on Tuesday, 24 April 2018
TSB's IT fiasco is heading for a fifth day, with angry customers still locked out of their accounts and unable to make payments.
It promised that systems would be back up and running by 6pm on Sunday but many of those who did get access to their online accounts were presented with details of other people's accounts too.
Nicky Morgan MP, chair of the Treasury Committee, weighed into the crisis on Tuesday by writing to TSB boss Paul Pester to find out what has gone wrong, the extent of the failure, and how the bank intends to compensate customers who have suffered a breach of potentially highly-sensitive personal data.
With such massive issues it raises the question if there has been any testing at all. Yes, problems can happen, but this is at an entirely different level from common hickups.